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    Opening hours

    October – March

    Monday to Friday:

    7:00 AM – 5:00 PM PST

    April – September

    Monday to Friday:

    6:00 AM – 6:00 PM PST

    Saturday and Sunday:

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    Residence Miftah al atlas lmhamid  Marrakech, Maroc

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    Frequently Asked Questions

    Have questions? Contact us.

    Most travelers book their excursion via online platforms or directly through agencies based in Marrakech.

    Online Booking: You can use sites like GetYourGuide or TripAdvisor to compare reviews. This is the simplest option to guarantee your spot in advance.

    The packages are generally quite comprehensive, allowing you to enjoy the trip without any logistical stress.

    • Transportation and Logistics: A climate-controlled vehicle with a French/English-speaking driver is included for the 3 days, covering fuel and road tolls.

    • Accommodation:

      • The first night in a hotel or Riad in the Dades Valley.

      • The second night under a Berber tent in a camp in the middle of the Merzouga dunes.

    • Meals: Breakfasts and dinners are almost always included.

    • Desert Activities: Camel trekking to reach the camp at sunset and the return trip at sunrise.

    Most operators in Marrakech, whether you book through a physical agency or an online platform, apply standard conditions:

    • Free Cancellation: Generally possible up to 24 or 48 hours before the start of the excursion for a full refund.

    • Late Cancellation: In the event of a cancellation less than 24 hours in advance or a no-show, the full amount is often retained.

    • Force Majeure: If the excursion is canceled by the agency (extreme weather or impassable roads in the Atlas Mountains), a reschedule or a full refund will be offered.

    There are no official age restrictions, but the tour is physically demanding:

    • Children: Families are welcome. For 4×4 trips, car seats can be requested. The camel trek is accessible to young children, who often ride with an adult on the same animal.

    • Seniors and Mobility: The journey involves long hours of driving (8 to 10 hours on the final day). Individuals with back problems or fragile health should consider a private tour for extra comfort and more frequent breaks.

    The desert features significant temperature contrasts. Here are the essentials:

    • Clothing: Bring layers. Lightweight, long pants for camel trekking (to prevent chafing), sunglasses, a hat, and a warm jacket or fleece for the night in the desert camp (even in summer).

    • Footwear: Comfortable sneakers for visiting Kasbahs and sandals for the sand.

    • Health and Hygiene: Sunscreen, biodegradable wipes (practical for the camp), and your personal medications.

    • Power: A portable power bank, as electrical outlets are limited in desert tents.

    For any immediate assistance while you are on the road:

    • WhatsApp: This is the preferred communication channel in Morocco. Your driver or the agency will provide you with a 24/7 emergency number.

    • The Driver-Guide: They are your primary point of contact. They can adjust stops or resolve logistical issues in real-time.

    • Accommodations: If you have any concerns at the hotel or desert camp, the staff on-site are accustomed to coordinating directly with the organizer.